Refund policy
Cancellations, Returns, Exchanges & Refunds
Thank you so much for shopping with us at www.baekaebeauty.com. We truly appreciate your support and want every experience with us to be smooth and enjoyable.
Because our products are made for personal use and to ensure the highest level of hygiene and safety, we’re unable to accept returns or exchanges once an order has been processed or shipped. However, if there is ever an issue with your order, please don’t hesitate to reach out our team is always happy to help find a thoughtful and fair solution.
Order Cancellations & Changes
If you need to cancel or update your order, please contact us as soon as possible. We can make changes before your order has shipped, such as correcting your mailing or email address. Once your order is on its way, we are unable to make further modifications or offer refunds.
Please note that due to the nature of our skincare products, refunds cannot be issued after an order has been placed.
Damaged, Defective, or Missing Items
We take great care in preparing and packaging each order, but in the rare event that something arrives damaged, defective, or missing, we’re here to make it right.
Please email us at info@baekaebeauty.com with the following information:
- Photos of the outer package and the affected item(s)
- A photo of all items received if something is missing
Our support team will review your submission promptly and ensure that a solution is provided with care and understanding.